# Support > Email and chat, answered by someone who can reach the servers — during business hours (CET), best effort outside them. No tiers, no ticket queue that routes you to a script. Not a tier, not a queue that routes you to a script, and not an upsell. Support is included for everyone — trial and prepaid alike — because a platform you cannot get help with is not cheaper, it is worse. Answered by a person who can reach the servers · Business hours CET, best effort outside them ## Where to reach us, and what for ### Email contact@cmdz.com for anything. This is the main channel and the one we measure. ### In-portal chat For quick questions while you are working. Same people, shorter answers, and it carries the context of the project you have open. ### Incidents The status page is hosted outside our own cluster, because a status page that goes down with the outage is not a status page. [status.cmdz.com](/status) ### Security security@cmdz.com for vulnerability reports. Acknowledged within one working day. [Disclosure policy](/security) ### Abuse abuse@cmdz.com to report something running on our platform that should not be. [Acceptable use policy](/aup) ### Privacy privacy@cmdz.com for data subject requests and questions about the DPA. [Privacy policy](/privacy) ## A person, not a ticket queue. There is no service level agreement attached to our support — an SLA from a company our size is a credit note, not an outcome. What we commit to instead is plain: a first response from a human, during business hours (CET) and best effort outside them, with no bot in front of them. We would rather not publish a precise-looking average we cannot stand behind. What you will not get is a first response from a bot that asks you to clear your cache. What you will get is somebody who can look at your build log, your metrics and the node your workload is on. ``` answered by a person ✓ who can reach the servers ✓ first-response bot ✗ ticket tiers ✗ clear-your-cache reply ✗ ``` ## Stuck on something? Email is fastest, and there is no ticket form to fill in first. - [Email support](mailto:contact@cmdz.com) - [Read the docs](https://docs.cmdz.com)